We ship our Dinan products with the upmost of care, but accidents do happen during the shipping process. Please inspect your order thoroughly upon receipt. Items are shipped in brand new, sealed packaging; if any item is received in less than perfect condition or is missing pieces,
contact us within 24 hours of receiving the item.
All orders must have a valid Home or Business address. We do not ship to P.O. Boxes. Oversize items and Heavy Weight items require extra shipping charges; please email us for a quote before ordering. Please be specific as to what you want to have shipped and have the complete address to which it will be shipped. These items are necessary to give an accurate quote for shipping costs. If the actual shipping charges are more than what was calculated at checkout, you will be charged the additional shipping charges.
International Orders: Due to the cost of shipping internationally, the shipping prices calculated at checkout do not apply. You will be charged estimated shipping costs at the time of shipping. Any additional charges incurred will be billed separately. If you order a part that is Oversize, Heavyweight or may have unusually high shipping costs, we will contact you prior to shipping to give you a shipping estimate. At that time, we will ask for written or verbal consent to charge you actual shipping costs. Internationals Buyers are responsible for all costs incurred while shipping the product to their given address. This includes, but is not limited to insurance, import taxes, or duties. International orders will only be shipped to the credit card billing address. There are no exceptions.